About MysteryShopper AI
Understand the experience your customers get when they call
A customer’s perspective on your phone team
MysteryShopper AI helps businesses evaluate telephone conversations using AI callers who pose as prospective customers on company-approved test calls
Test everyday inquiries about pricing, availability, objections, or booking steps using scenarios that reflect the calls your team handles
Your scenarios and standards
You choose the customer’s situation, what the caller should ask, and what a good response should include
Define the criteria that matter to your business, including information employees should volunteer and actions they should take
Evidence you can review
Review completed calls through transcripts and scorecards that connect each evaluation to the conversation, with recordings available when approved and enabled
Use the findings to identify what went well and where your team needs more support